RETURNS & EXCHANGES


At Asra Jofa, we believe our customers come first! Our Customer Services team is at your disposal. If you would like to exchange or refund your purchased item please reach out to an agent and they will guide you through our process mentioned below.

Domestic Orders:
  • Validity: All products purchased from www.asrajofa.com can be exchanged (or) refunded only if they are received in a damaged condition, wrong size, incorrect article within 10 days of the delivery date, no-questions-asked! 

  • Conditions Qualified for Exchange or Refund:  Articles are qualified for exchange or refund only if they are unused, unwashed, all tags are intact and the packing is in its original condition. Any excess fabric or embellishment utilized during photoshoots will not be provided with the product unless mentioned on the website. Such exchange/ refund claims will not be regarded as valid. 

  • Process of Online Exchange or Refund:  Simply notify us of your exchange or refund intention within 10 days of delivery date and share tracking details along with your order # with our customer services team by calling at our helpline # +92-21-111-11-JOFA (5632) or via WhatsApp # (+92) 321-1244-440  

    • You may choose to use any of below approved courier service companies. You must share tracking # details within 2 working days of dispatch to our premises.

    Approved Courier Services: TCS, M&P, LEOPARDS, CALL COURIER, BLUE EX, TRAX

    Please send the article to the following address:

    Asra Jofa,
    Plot # 20, Sector 27 Korangi Industrial Area,
    Adjacent Denim E factory, Singer Chowrangi, Karachi. 

    All shipping costs will have to be borne by the customer.

Refund Policy: Refunds are not in cash but in the form of a “coupon’’. If your items meet the required criteria our Customer Services agent will issue you with a coupon that can be redeemed for one-time usage only. You may choose to use this “coupon’’ in the instance of an exchange where the original purchase value differs from the exchanged amount. 

Credit card transactions refund policy:  If you have paid for your order by credit card, and it qualifies for a refund, the same amount will be returned to the credit card used for the order. 

Order Cancellation: 
Customer may cancel the order at any time before the order has been processed. 

Asra Jofa has the right to cancel orders for reasons such as item is out of stock, article found as defective in quality control or the credit / debit card payment is declined by the issuing financial institution.

International Orders:

  •  If damaged or incorrect items gets received, please contact our customer services team by calling at our helpline # +92-21-111-11-JOFA (5632) or via WhatsApp # (+92) 321-1244-440 or writing to us at sales@asimjofa.com & provide the following for further evaluation.
    1. Order Number
    2. Images of the delivered article with visible issue

    Asra Jofa has the right to refuse compensation or refund for damaged articles if this information is not provided.

  • If an order has been processed or dispatched it cannot be edited or cancelled.  

  • If a customer refuses to accept the order at the time of delivery, Asra Jofa is not liable to refund or compensate for the order amount.If the parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Asra Jofa is not liable to refund the amount in case of non-clearance of the parcel.

  • Refunds: If an order has been cancelled before dispatching, it can qualify for a refund to the credit card used for the order.